Last updated: November 2026

1. Introduction

UNLOCK BODY LAB LTD ("we", "our", "us") is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We may collect the following personal information:

Name, email address, and phone number (via our contact form)
Training preferences and health-related information you voluntarily provide
Booking and payment information processed through our third-party booking system (Glofox)
Website usage data collected through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and booking requests
Provide and manage our fitness coaching services
Send relevant communications about your sessions or our services
Improve our website and service offerings

4. Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers (e.g., Glofox for bookings, email providers) solely to deliver our services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

Under applicable data protection laws, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at the details below.

Cookies & Analytics

We use essential storage needed for the site to work, including remembering your cookie choice. Optional analytics cookies (Google Analytics) are only set if you choose "Accept analytics", and help us understand how visitors use the site. We do not send names, emails or phone numbers to analytics. You can change or withdraw your choice at any time.

7. Contact

If you have questions about this privacy policy, please contact us at:

UNLOCK BODY LAB LTD
32 Falstaff House, Bardolph Road
Richmond TW9 2LH, London
Email: info@unlockbodylab.co.uk

Privacy Policy